We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help.
We offer returns within 30 days for refund. Please make sure that all original packaging is intact and there are no signs of wear on the jewellery pieces. We will not be able to refund your original shipping fee as it is an incurred cost.
Please keep in mind we do not offer returns or exchanges for Personalised items as they are made uniquely for you. We also do not offer returns or exchanges for earrings due to hygiene reasons.
Please note a 10% restocking fee will apply for cancelled and returned orders. This is to cover standard merchant processing and third party fees.
Just email us directly and we’ll take you through the process.
What is your exchange policy?
You can certainly exchange your jewellery for another style you like from our store. However personalised items are excluded from this was made and crafted just for you, and is unique to each customer. Please contact us for an exchange and we can organise this for you.
